Article 1. Definitions of Terms

1.1. Platform WashyWashy – the mobile application and website owned by the Company.

1.2. Service – the mobile washing, cleaning, and maintenance service for a motor vehicle at the location specified by the Customer.

1.3. Washer / Service Provider – a person authorized by the Company who directly performs the Service.

1.4. Booking – a request for the Service made by the Customer through the Platform for a specific time and location.

Article 2. Registration and Customer Status

2.1. By registering on the Platform, the Customer confirms that they are an adult (18 years of age or older), legally competent, and that the information provided by them (telephone number, vehicle details) is accurate.

2.2. The Customer is responsible for the security of their account. Any action carried out through the Customer’s profile shall be deemed to have been performed personally by the Customer.

Article 3. Service Fee and Payment Procedure

3.1. The service fee shall be determined according to the type of vehicle (sedan, SUV, minivan, etc.) and the selected package.

3.2. In order to receive the Service, the Customer shall pay the full service fee in advance.

3.3. Accuracy of Data: If the vehicle category specified by the Customer does not correspond to reality (for example, if an SUV is presented on site instead of a sedan), the Company shall be entitled to:
a) require payment of the difference before the Service begins;
b) refuse to provide the Service, in which case the amount paid shall not be refunded. This shall also apply in the event of a service mismatch.

3.4. If the Customer has paid only for exterior washing services, but on site (before the Service begins or during the process) decides to receive an additional service (for example, interior cleaning), such change shall be made solely through the Platform (application), by adjusting the existing payment or adding a new payment.

3.5. Any verbal agreement with the washer regarding an increase in the scope of the Service or the price, bypassing the Company, is strictly prohibited. Such an agreement shall not give rise to any liability on the part of the Company for the quality of the work performed or for any possible damage.

3.6. In the event of a violation of this rule (adding a service by bypassing the Company), the Company reserves the right to impose a penalty on the Customer.

Article 4. Cancellation and Delay Policy

4.1. The Customer has the right to cancel or change the time of the Service no later than 6 (six) hours before the start of the Service.

4.2. If the cancellation is made less than 6 (six) hours before the start of the Service, the full amount paid shall be retained by the Company as compensation for administrative costs incurred and lost time.

4.3. After the washer arrives at the location, the Customer shall ensure access to the vehicle within 15 (fifteen) minutes. Upon expiration of this time, the booking shall be canceled without the right to a refund of the advance payment.

4.4. For the purposes of this Agreement, “full access” means the Customer’s cumulative fulfillment of the following conditions:
a) Physical access: remote or physical unlocking of the vehicle, opening of the interior and trunk (in the case of interior cleaning), and, if necessary, handing over the keys to the washer;
b) Work space: ensuring adequate working space around the vehicle (within a minimum radius of 1 meter), which is necessary for the washer’s free movement and the uninterrupted use of equipment;
c) Removal of obstructive factors: the Customer shall ensure that the work process is not hindered by other vehicles, narrow passageways, aggressive pets, or any other circumstance that threatens the quality of the Service or the safety of personnel.

4.5. If, after the expiration of 15 (fifteen) minutes, the Customer fails to ensure full access or proper working conditions, the Service shall be deemed unperformed due to reasons attributable to the Customer. In such case, the full amount paid shall remain with the Company and shall not be refunded.

Article 5. Force Majeure and Weather Conditions

5.1. The Company shall be released from liability for non-performance of its obligations if such non-performance is caused by force majeure circumstances.

5.2. Weather conditions: Due to the specific nature of the mobile Service, the following shall be considered force majeure: heavy rain, snow, hail, wind, extreme frost (below -5°C), or other conditions that make quality washing impossible or pose a risk to the washer’s health.

5.3. In the event of meteorological force majeure, the Company shall be obliged to notify the Customer and offer rescheduling of the booking or a full refund of the advance payment.

Article 6. Personal Belongings and Valuables

6.1. The Customer confirms that they are informed and undertake the obligation, before the start of the Service, to remove from the vehicle all valuable items (cash, cards, weapons, electronic equipment, documentation, and other items).

6.2. The Parties agree that the subject matter of this Agreement is solely the servicing of the vehicle, and the Company does not assume any obligation for the safekeeping/protection of items left in the vehicle.

6.3. The Company shall be released from liability for damage caused by the Customer’s failure to fulfill the obligation set out in Clause 6.1, except where the damage is caused by intentional or grossly negligent conduct of the Company’s personnel.

Article 7. Photo Recording and Evidentiary Standard

7.1. The Parties agree that, before the commencement and upon completion of the Service, the Company’s representative shall carry out visual photo/video recording of the vehicle. Such material shall constitute the primary evidence for determining the condition of the vehicle.

7.2. If the Customer prohibits photo/video recording, the burden of proof shall shift to the Customer. In the event of any claim, the Customer shall be obliged to prove with indisputable evidence that the damage arose directly in the course of the provision of the Service and did not exist before the Service began. By refusing photo recording, the Customer confirms that they will not in the future rely on claims regarding visual defects that cannot be verified due to the absence of photographic material.

7.3. The Customer declares their consent for the Company to use the recorded material for marketing purposes, provided that the full anonymity (masking) of the license plate number and the Customer’s personal data is ensured.

Article 8. Limitation of Liability and Compensation for Damage

8.1. The Company shall be liable only for material damage that is the direct result of the washer’s unlawful or negligent act.

8.2. The Company shall not be liable for:
a) old damage to the vehicle revealed after washing (scratches, ingrained stains);
b) peeling of paint/lacquer caused by a manufacturing defect or poor-quality paintwork;
c) damage caused by third parties (passers-by, other vehicles) during the provision of the Service.

8.3. The Customer is obliged to choose a safe location. If the washing process obstructs traffic or violates traffic rules, the Customer shall be responsible for any fine or incident.

Article 9. Procedure for Reviewing Claims

9.1. Any claim must be submitted no later than 12 (twelve) hours after completion of the Service.

9.2. A claim shall not be considered if:
a) the vehicle was moved from the place where the Service was performed;
b) the vehicle was exposed to precipitation (rain/snow);
c) the Customer refused the initial photo recording.

9.3. The Company shall be obliged to review the claim within 3 (three) business days and provide the Customer with a reasoned response.

Article 10. Right to Refuse Service

10.1. The Company reserves the discretionary right to refuse to provide the Service if:
a) the Customer displays aggression or insults the personnel;
b) the vehicle is in such condition that mobile washing poses a risk to the environment or the equipment;
c) the Customer is under the influence of alcohol or narcotic substances.

Article 11. Personal Data

11.1. By using the Platform, the Customer gives consent to the processing of their personal data (name, telephone number, location, vehicle details) in accordance with the Law of Georgia on Personal Data Protection.

Article 12. Final Provisions

12.1. These Terms shall be governed by the applicable legislation of Georgia.

12.2. Any dispute shall be resolved through negotiation. If no agreement is reached, the dispute shall be considered by the Tbilisi City Court.

12.3. The Company reserves the right to make changes to these Terms at any time, and such changes shall enter into force immediately upon publication on the Platform.