These Terms and Conditions constitute a legally binding agreement between WashyWashy (hereinafter referred to as the "Company") and any individual or legal entity (hereinafter referred to as the "User") who utilizes the Company’s mobile application, website, or services.

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Article 1. Definitions

1.1. Platform – The mobile application and website owned and operated by the Company.

1.2. Service – Mobile car wash, cleaning, and maintenance services performed at a location specified by the User.

1.3. Washer/Executor – An authorized individual appointed by the Company to directly perform the Service.

1.4. Booking – A request for Service made by the User through the Platform for a specific time and location.

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Article 2. Registration and User Status

2.1. By registering on the Platform, the User confirms that they are of legal age (at least 18 years old), possess full legal capacity, and that all information provided (phone number, vehicle details) is accurate.

2.2. The User is solely responsible for the security of their account. Any action performed through the User’s profile shall be deemed to have been performed by the User personally.

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Article 3. Booking and Pricing

3.1. The cost of the Service is determined based on the vehicle type (Sedan, SUV, Minivan, etc.) and the selected service package.

3.2. Advance Payment: To confirm a Booking, the User is required to pay a portion of the service fee (deposit) in the amount of 20 (twenty) GEL. 3.3. Accuracy of Data: If the vehicle category specified by the User does not match the actual vehicle (e.g., an SUV is presented instead of a Sedan), the Company reserves the right to: a) Demand payment of the price difference before commencing the Service; b) Refuse to provide the Service, in which case the advance payment shall not be refunded.

3.4. Modification of Service Scope: If the User has booked an exterior wash service only, but decides on-site (before or during the process) to receive additional services (e.g., interior cleaning), such changes must be processed exclusively through the Platform (App) by editing the existing booking or creating a new one.

• a) Prohibition of Verbal Agreements: Any verbal agreement with the Washer regarding the expansion of the service scope or pricing, bypassing the Company’s official system, is strictly prohibited. Such agreements shall not be binding upon the Company, and the Company shall not be held liable for the quality of such unauthorized work or any resulting damages.

• b) Sanctions: In the event that a violation of this rule (adding services outside the Platform) is identified, the Company reserves the right to impose a fine

Article 4. Cancellation and Delay Policy

4.1. Cancellation by User: The User has the right to cancel or reschedule a Booking no later than 6  hour before the scheduled start of the Service. 4.2. Penalty: If a cancellation occurs less than 6 hour before the scheduled start, the advance payment (20 GEL) shall be retained by the Company in full as compensation for administrative costs and loss of time.

4.3. Delay: Upon the Washer's arrival at the designated location, the User must provide access to the vehicle within 15 (fifteen) minutes. After this period, the Booking shall be deemed cancelled, and the deposit shall not be refunded.

4.4. For the purposes of this Agreement, "Full Access" implies the collective fulfillment of the following conditions by the User:

• a) Physical Access: Remote or physical unlocking of the vehicle, opening the cabin and trunk (in the case of interior cleaning), and handing over the keys to the Washer if necessary.

• b) Workspace: Ensuring an adequate working area around the vehicle (minimum 1-meter radius), which is essential for the Washer's free movement and the unobstructed use of equipment.

• c) Elimination of Obstructions: The User is responsible for ensuring that the work process is not hindered by other vehicles, narrow passages, aggressive pets, or any other circumstances that jeopardize the quality of the service or the safety of the personnel.

4.5. If, after the expiration of the 15 (fifteen) minute period, the User fails to provide full access or appropriate working conditions, the booking shall be deemed cancelled due to the User's fault. In such a case, the advance payment (20 GEL) shall be retained by the Company in full and is non-refundable.

Article 5. Force Majeure and Meteorological Conditions

5.1. The Company shall be exempt from liability for failure to perform its obligations if such failure is caused by circumstances of insurmountable force (Force Majeure).

5.2. Weather Conditions: Due to the nature of mobile services, Force Majeure includes: heavy rain, snow, hail, strong winds, extreme frost (below -5°C), or other conditions that render high-quality washing impossible or pose a risk to the Washer’s health.

5.3. In the event of meteorological Force Majeure, the Company shall notify the User and offer to reschedule the Booking or provide a full refund of the advance payment.

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Article 6. Personal Belongings and Valuables

6.1. The User acknowledges and undertakes to remove all valuables from the vehicle prior to the commencement of the Service, including but not limited to: cash, bank cards, weapons, electronics, and documentation.

6.2. The parties agree that the subject of this agreement is solely the provision of vehicle services; the Company does not assume any obligation for the storage or protection of items left inside the vehicle.

6.3. The Company is exempt from liability for any damage or loss resulting from the User’s failure to comply with Clause

6.4. unless such damage is caused by the intentional or gross negligence of the Company’s personnel.

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Article 7. Photo Documentation and Evidentiary Standard

7.1. The parties agree that before and after the Service, the Company’s representative shall perform visual photo/video documentation of the vehicle. This material shall serve as the primary evidence for determining the condition of the vehicle.

7.2. Refusal of Photo Documentation: If the User prohibits photo/video recording, the burden of proof shifts entirely to the User. In the event of a claim, the User must provide irrefutable evidence that the damage occurred directly during the service process and did not exist prior to the Service. By refusing photo documentation, the User acknowledges that they cannot rely on claims regarding visual defects that cannot be verified due to the absence of photographic evidence.

7.3. The User consents to the Company using the captured material for marketing purposes, provided that the license plate and the User’s personal data are fully anonymized (blurred/covered).

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Article 8. Limitation of Liability and Indemnification

8.1. The Company is liable only for direct material damage that is a direct result of the unlawful or negligent actions of the Washer.

8.2. The Company shall not be held liable for: a) Pre-existing damage revealed after the wash (scratches, deep-seated stains); b) Peeling of paint or lacquer caused by factory defects or poor-quality repainting; c) Damage caused by third parties (pedestrians, other vehicles) during the service process.

8.3. The User is responsible for selecting a safe location. If the washing process obstructs traffic or violates traffic regulations, the User shall be liable for any resulting fines or incidents.

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Article 9. Claims Procedure

9.1. Any claim must be filed no later than 12 (twelve) hours after the completion of the Service.

9.2. A claim will not be considered if: a) The vehicle has been moved from the location where the service was performed; b) The vehicle has been exposed to precipitation (rain/snow); c) The User refused the initial photo documentation.

9.3. The Company shall review the claim within 3 (three) business days and provide a reasoned response to the User.

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Article 10. Right to Refuse Service

10.1. The Company reserves the discretionary right to refuse service if: a) The User exhibits aggression or insults the personnel; b) The vehicle is in a condition that poses a threat to the environment or equipment; c) The User is under the influence of alcohol or drugs.

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Article 11. Personal Data

11.1. By using the Platform, the User consents to the processing of their personal data (name, phone number, location, vehicle data) in accordance with the Law of Georgia on "Personal Data Protection."

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Article 12. Final Provisions

12.1. These Terms and Conditions are governed by the current legislation of Georgia.

12.2. Any dispute shall be settled through negotiation. If an agreement cannot be reached, the dispute shall be resolved by the Tbilisi City Court. 12.3. The Company reserves the right to make changes to these Terms at any time, which shall become effective immediately upon publication on the Platform.